We want you to be completely satisfied with your purchase from Mokum City. If you have any concerns or issues with the items you received, our Returns Policy is here to help. Please review the following guidelines to understand our procedures for returns and exchanges.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 14 days of the delivery date.
To initiate a return, please follow these steps:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure the safe return of your item.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. If you opt for an exchange, we will ship the replacement item as soon as possible.
If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@mokumcity.com.
If you have any questions or concerns regarding our Returns Policy, please contact us at info@mokumcity.com.
Mokum City reserves the right to amend or update this Returns Policy at any time without prior notice. Please check our website for the latest version of our Returns Policy before making a purchase.